A client recently contacted us about a popup that had appeared on their PC.
The popup says “This computer is not running genuine Windows” and includes a button labelled “Resolve online now.” Instead of just clicking the button, they did the smart thing and contacted us. We were able to show them how to verify whether their computer is running genuine Windows 7:
How to tell if your computer is running genuine Windows 7.
- Click the Start menu and select Control Panel.
- If you’re viewing by Category, click on System and Security.
- Click on System.
- Scroll down to the area at the bottom labelled “Windows activation.”
- On the left it should say “Windows is activated” and on the right you should see the “genuine Microsoft” logo (see below).
Assuming your copy is genuine, there may be an internal problem with the Windows 7 validation check. You can find out more by visiting Microsoft’s About Genuine Windows support page. It’s also possible that the popup is bogus, designed to trick you into clicking on something malicious. If you’re not sure, contact Microsoft directly to resolve the problem.
If your copy of Windows 7 isn’t genuine, the only option is to buy a genuine copy from a reputable source.