Avoid sending Word attachments: netiquette tip
Let’s say you’ve created a Word document and you want to send a copy to your coworker. Common practice is to compose a new email and simply attach ... more
Suzanne Trevellyan
The Trevellyan.biz Blog
Customer comment cards and surveys: how to develop your own
A carefully developed comment card allows your customers to give honest and valuable feedback that can provide information critical to your business. Knowing early what problems are occurring ... more
Yellow Pages Contract Abbreviations
Working on your Yellow Pages contract? There are a few contract abbreviations you’ll need to know. SRL – Free listingSL – semi-bold listingIL – internet line listing ... more
How to calculate image size to increase DPI
There is only one way to increase the quality of an image: Make it smaller If you’re tasked with providing a photograph or graphic to a print company ... more
How to use business reply mail and customer comment cards
Most unsatisfied customers never complain. It’s easier for them to just move on to your competitor. So how can you really know what your customers think? Ask! Customer ... more
Email vs phone: netiquette tip
We receive emails from customers, clients and co-workers everyday soliciting advice or requesting information. Sometimes the email is concise, a clearly stated question that is simple and to ... more
Chain letters: a netiquette tip
Why you should not forward chain letters We’ve all received email chain letters – urgent alerts that warn us of computer viruses, money making opportunities, and often, cases ... more
Defining A Link Style Within Multiple Divs
Sometimes it’s simplest to define a link style by specifying that style for an entire div within. Then, anytime you create a link within that div, it automatically ... more
Link styles: how to create multiple link styles using CSS
As a general rule, it is easiest for the user to get acclimated to your site when all links look the same – same color, same size, underlined ... more
How to specify a CSS link style within a div using CSS
Do you need to format a link style within a div in your CSS style sheet? Let’s say you’ve designed your site to have a white background and ... more