What to do if you don’t see the free Windows 10 upgrade icon on your taskbar

icon missing free windows ten upgradeBy now most people have heard about the free Windows 10 upgrade offer from Microsoft for users of Windows 7 and Windows 8.1. We’re advising our clients to register for the free upgrade but not to install it immediately, just in case there are problems with the initial release.

What if you don’t see the update icon in your taskbar? Microsoft has published a knowledge-base article about this, titled ‘The “Get Windows 10” app doesn’t appear in Windows 7 or 8.1’, and we encourage you to read it.

Windows 10 taskbar icon missing?

Here’s a quick synopsis of the article:

  1. Make sure you have Windows Update enabled. The taskbar icon won’t appear if Automatic Updates are disabled or not working properly.
  2. Double-check that you’re running genuine Windows 7 SP1 or Windows 8.1 and that your copy is activated. Before upgrading to Windows 10, users of Windows 7 must have Service Pack 1 installed and users of Windows 8 must install the free Windows 8.1 update.
  3. If you’re using your computer in a corporate environment, your system administrator may have blocked the update, or you may be using a volume-licensed version which isn’t eligible for the free update.

If you get stuck on any of the troubleshooting steps listed in the knowledge-base article, contact us and we’ll do our best to help. If all else fails and you are still unable to reserve your free Widows 10 upgrade, we can install it for you, as long as your computer is running a genuine, activated copy of Windows 7 or Windows 8.1.

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